CQI Certificate in Quality (Assurance & Management) - level 3
In September 2010, the CQI introduced their new syllabus for the Certificate in Quality Management. Please click here to see the new syllabus and contents.
CQI Certificate
(2010 syllabus) - Please see the links below for each unit of the Certificate
 |
 |
 |
| U301 coursebook |
U302 coursebook |
U302 coursebook |
 |
 |
 |
| U302 coursebook |
U302 coursebook |
Certificate textbook |
Certificate in Quality Management (Level 3)
The qualification consists of the following units:
- U301 - People in quality Level 3 (assignment)
- U302 - Management system models Level 3 (exam)
- U303 - Monitoring and measuring for quality Level 3 (exam)
- U304 - Quality management Level 3 (assignment)
- U305 - Using quality to improve business performance Level 3 (exam)
The above 5 Units must be completed within a 2 year time frame to achieve the Level 3 CQI Certificate qualification.
Exams and Assignments are assessed twice a year (January and June of each year).
For information on how you can use these units in other CQI qualifications, download the CQI Qualifications and unit matrix.
***********************************************************************************
The information below refers to CQI 2007 syllabus which will be discontinued after June 2012. Please see the links above for the new CQI Certificate qualification units.
(2007 Syllabus) - the information below is not valid for new students enrolling on the CQI Certificate
The course consists of three modules:
C1 - Quality: Customers, Clients & Markets
C2 - Quality: Principles of Data Analysis
C3 - Quality: Models, Standards & Laws
Aims of the package
- To provide students with an understanding of quality concepts
- To develop an appreciation of the need for quality and its control
- To enhance students' awareness of the terminology of quality
- To develop an appreciation of customers, clients and markets
- To evaluate the human dimension of an organisation
- To provide students with an understanding of the statistical methods used in quality
- To enhance students awareness of the disciplines, systems and techniques of quality management
On successful completion of this module students should be able to:
- Understand the role of management/supervision with an organisation relating to quality
- Understand and discuss quality concepts
- Discuss the need for a customer focused approach
- Understand, discuss and apply the principles of total quality management and the contribution of the guru's
- Collect an present data in appropriate formats
- Make calculations, construct and interpret control charts and process capability studies
- Calculate and make judgement on the reliability of series and parallel systems
- Explain and interpret variability and probability distributions in specific situations
- Explain and justify how the use of data analysis supports the attainment of product/service quality.
- Explain the role of standardising organisations and regulatory bodies
- Understand the purposes of quality management systems and models
- Explain the importance of inspection, audit and assessment to given standards
- Understand the purposes and benefits of consumer protection and product liability
Inline with CQI requirements, all these packages are now available as distance learning courses from Quality Management and Training Limited.
THE CONTENTS
C1 Quality: Customers, Clients and Markets
Aims
- To provide students with an understanding of quality concepts
- To enhance students’ awareness of the terminology of quality
- To develop an appreciation of customers, clients and markets
- To evaluate the human dimension of an organisation
Learning Outcomes
On successful completion of this unit students will be able to:
- Understand the role of management within an organisation relating to quality (3)
- Understand and discus the quality policy deployment (1)
- Discuss the need for a customer focused approach (2)
- Understand, discuss and apply the principles of total quality management and the contribution of the guru’s (4)
Indicative Content
1 Quality concepts
1.1 Organisation’s quality policy
2 Customer Focus
2.1 Customer/client satisfaction
2.2 Customer liaison and feedback systems
2.3 Performance measures
3 Management and Supervision
3.1 Principles of organisation culture and climate
3.2 Communication and feedback
3.3 Accountability and delegation
3.4 Training and development
4 Total quality management and Quality Guru’s
4.1 Principles and techniques of TQM - BS7850
4.2 Deming
4.3 Juran
4.4 Crosby
Assessment Requirements
The assessment for this Unit will comprise of one assignment. The assignment is to be marked by your QM&T tutor and then submitted to CQI for moderation. Assignments are submitted once a year, in April of each academic year.
Awarding Criteria
The minimum pass mark is 40%.
Marks will be accredited fail, pass, merit or distinction
C2 Quality: Principles of Data Analysis
Aims
- To enhance students’ awareness of the terminology of quality
- To provide students with an understanding of the statistical methods used in quality
- To provide students with an understanding of reliability and variability
Learning Outcomes
On successful completion of this module students will be able to:
- Collect and present data in appropriate formats
- Make calculations, construct and interpret control charts and process capability studies (1/3)
- Calculate and make judgement on the reliability of series and parallel systems (3/4)
- Explain and interpret variability and probability distributions in specific situations (3)
- Explain and justify how the use of data analysis supports the attainment of product/service quality (4)
Indicative Content
1 Data Collection/Presentation
1.1 Pareto analysis
1.2 Cause and Effect
1.3 Brain storming
1.4 Data presentation
1.4.1 Pie Charts
1.4.2 Bar Graphs
1.4.3 Line Graphs
1.4.4 Histograms
1.4.5 Tally charts
2 Variability
2.1 Calculate mode, mean, medium, range, standard deviation and variance.
2.2 Continuous and discrete random variables
2.3 Probability distributions
2.4 Normal, Binomial and Poisson distributions
3 Statistical process control
3.1 Process capability studies
3.2 Statistical process control charts
3.3 Calculation and use of decision lines
4 Reliability
4.1 Basic concepts of series and parallel systems
4.2 Use of redundancy to improve reliability
4.3 Interpretation of time life distribution
Assessment Requirements
The assessment for this module will comprise of one assignment. The assignment is to be marked by your QM&T tutor and then submitted to CQI for moderation. Assignments are submitted once a year, in April of each academic year.
Awarding Criteria
The minimum pass mark is 40%.
Marks will be accredited fail, pass, merit or distinction
C3 Quality: Models, Standards and Laws
Aims
- To enhance students’ awareness of the terminology of quality
- To enable student to appreciate the need for standardisation
- To enable students to apply quality management methods to all activities in the business or organisation
- To introduce students to the legal issues related to quality
Learning Outcomes
On successful completion of this qualification students will be able to:
- Explain the role of standardising organisations and regulatory bodies (1)
- Understand the purpose of quality management systems and models (2)
- Explain the importance of inspection, audit and assessment to given standards (3)
- Understand the purpose and benefits of consumer protection and product liability (4)
Indicative Content
1 Standardising organisations and regulatory bodies
1.1 Company, national and international standards
1.2 Natural, prototype and subjective standards
1.3 Product service standards:
1.3.1 Kitemark
1.3.2 Investors in People
1.3.3 Charter Mark
1.3.4 CE marking
1.4 Regulatory and certification bodies
2 Quality management systems/models
2.1 ISO 9000:2000 series
2.2 The EFQM Excellence Model
3 Inspection, Audit and Assessment
3.1 Inspection
3.2 Internal and External Audit (ISO 19011)
3.3 Self assessment
4 Law
4.1 Consumer Protection Act, 1987
4.2 General Product Regulations, 1994
4.3 Sale of Goods Act, 1979 (as amended by the Sale and Supply of Goods Act, 1994)
4.4 EC Directives
Assessment Requirements
The assessment for this module will be an examination held twice a year, January and June
Awarding Criteria
The minimum pass mark is 40%.
Marks will be accredited fail, pass, merit or distinction |
