Quality Management & Training Limited

Uni

CQI Certificate

CQI Diploma

CQI ADDITIONAL Information

GENERAL INFORMATION

Prices - Distance Learning

Prices - Books

CQI Diploma

U505 - Using Quality to Improve Business Performance

The CQI Diploma in Quality Management provides new and existing quality practitioners with the knowledge and skills to plan and manage an organisation's quality management function. The qualification does this by developing a comprehensive understanding of the role of quality and the quality function within the whole organisation.

Students who successfully complete the 9 Diploma Units and have the required work experience will be eligible to apply for the CQI full membership.

Potential job roles include: Quality Manager, Quality Assurance Manager, Customer Service Manager, Operations Manager, Business Improvement Manager, Business Systems Manager, Senior Quality Manager, Quality Management Specialist/Consultant.

For information on how you can use these units in other CQI qualifications, download the CQI Qualifications and unit matrix.

THE PACKAGE


Course Book		Workbook		Text Book

The packages are stand alone private tuition packages which allows the delegate to work at their own pace through the preset training material.

The distance learning material is sent to you upon course registration. The packages include:

Coursebook - containing tutorial notes and information
Workbook - containing questions and answers
Text Book - 'Using Quality to Improve Business Performance' by Vorley & Bushell
Sample exam paper
Tutorial support is provided by telephone, fax, e-mail or written correspondence as required. See QM&T Team
QM&T newsletter with all the very latest QA news. Keeping you right up to date and informed on what is happening in the Quality Assurance field.

Unit 505

Using Quality to Improve Business

Units Aim: To develop a detailed understanding of the complexities of the continual improvement concept, and to become skilled in its application through planning, implementing and maintaining the concepts in an organisation

On successful completion of this unit students will be able to:

Understand continual improvement and its application to business
Understand the process for identifying and prioritising areas for improvement
Be able to manage an improvement project

CQI suggested assessment method: Assignment

Indicative content

The principles and benefits

• Examples / case studies of quality related costs in a range of industries

• Prioritising projects for quality improvement from information on the cost of poor quality (COPQ)

• Dr Taguchi’s Quadratic Loss Function.

• Juran’s trilogy

The Improvement process

• Juran ‘Breakthrough’, Six Sigma process improvement and process design processes, Automotive 8D

• Application of a range of problem solving tools to suit the problem encountered

Managing improvement projects

• Establishing terms of reference

• Selection of methods for data analysis

• Selection of methods for establishing causes of problems inherent in a process

• Selection and verification of remedies

• Preparation for project results presentations.

• Graphical presentation aids such as PowerPoint, flip charts, models and data.

• Graphical presentation tools including Line graphs, Frequency distributions, Pareto diagrams, Pie charts, Scatter diagrams,

• Implementation of results

• stages of a project

• project planning

• project reviews

• Standards for project management

Lean process improvement concepts

• Lean concepts for process improvement

Managing business improvement

• Support organisation for the continual business performance improvement process including the role of Quality Councils and Steering committees.

• The role of upper management middle management and the workforce.

• Mandated and voluntary improvement teams and the suggestion scheme concept.

• Preparation, publicity, personnel selection, facilitation, monitoring and support for the improvement initiative.

Email: sales@qmt.co.uk Tel: +44 -0 1483 453511

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