CQI Diploma

U501 - People in quality

The CQI Diploma in Quality Management provides new and existing quality practitioners with the knowledge and skills to plan and manage an organisation's quality management function.  The qualification does this by developing a comprehensive understanding of the role of quality and the quality function within the whole organisation.

Students who successfully complete the 9 Diploma Units and have the required work experience will be eligible to apply for the CQI full membership.

Potential job roles include: Quality Manager, Quality Assurance Manager, Customer Service Manager, Operations Manager, Business Improvement Manager, Business Systems Manager, Senior Quality Manager, Quality Management Specialist/Consultant.

For information on how you can use these units in other CQI qualifications, download the CQI Qualifications and unit matrix.

THE PACKAGE

Course Book	Workbook	Text Book

The packages are stand alone private tuition packages which allows the delegate to work at their own pace through the preset training material.

The distance learning material is sent to you upon course registration. The packages include:

• Coursebook - containing tutorial notes and information
• Workbook - containing questions and answers
• Text Book - 'Quality Management - People in Quality' by Vorley & Bushell
• Sample exam paper
• Tutorial support is provided by telephone, fax, e-mail or written correspondence as required. See QM&T Team
• QM&T Newsletter with all the very latest QA news. Keeping you right up to date and informed on what is happening in the Quality Assurance field.

Unit 501 Syllabus

Unit 501 People in Quality

Unit Aim: To understand the impact on quality of working environments and be aware of the wide ranging issues to be considered in the development of harmonious and effective work environments which enable the business to achieve its business objectives and improve performance On successful completion of this unit students will be able to:   Understand the importance of organisational values and culture to the achievement of quality performance Understand behavioural approaches for getting results through people Understand the importance of communication for managing quality CQI suggested assessment method: Exam

Indicative content

Principles of leadership and motivation Group dynamics • Self directing work teams and Kaizen. • Types of participative performance improvement activities including multi function teams, voluntary improvement activities and suggestion schemes. Influence of the quality gurus on work organisation • Professor Ishikawa – combining craftsmanship with division of labour to create synergy • Each of Dr Deming’s and Crosby’s 14 points. • Juran’s ‘overcoming resistance to change’. • Feigenbaum quality responsibility   Organisational support for team activities • Steering committees, quality councils and other considerations for the support of participative approaches. • Facilitation and management support for team based improvement activities. • Training facilitators, team leaders and team members   Communication • One to one vs. one to many • Interactive vs. non interactive

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