Quality Management & Training Limited

CQI Certificate

CQI Diploma

CQI ADDITIONAL Information

GENERAL INFORMATION

Prices - Distance Learning

Prices - Books

CQI Diploma

U504 - Quality Management

The CQI Diploma in Quality Management provides new and existing quality practitioners with the knowledge and skills to plan and manage an organisation's quality management function. The qualification does this by developing a comprehensive understanding of the role of quality and the quality function within the whole organisation.

Students who successfully complete the 9 Diploma Units and have the required work experience will be eligible to apply for the CQI full membership.

Potential job roles include: Quality Manager, Quality Assurance Manager, Customer Service Manager, Operations Manager, Business Improvement Manager, Business Systems Manager, Senior Quality Manager, Quality Management Specialist/Consultant.

For information on how you can use these units in other CQI qualifications, download the CQI Qualifications and unit matrix.

THE PACKAGE


Course Book		Workbook		Text Book

The packages are stand alone private tuition packages which allows the delegate to work at their own pace through the preset training material.

The distance learning material is sent to you upon course registration. The packages include:

Coursebook - containing tutorial notes and information
Workbook - containing questions and answers
Text Book - 'Quality Management - Quality Management by Vorley & Bushell
Sample exam papers
Tutorial support is provided by telephone, fax, e-mail or written correspondence as required. See QM&T Team
QM&T Newsletter with all the very latest QA news. Keeping you right up to date and informed on what is happening in the Quality Assurance field.

Unit 504 Syllabus

Unit 504

Quality Management

Unit Aim: To be able to implement quality management principles across the organisation in order to achieve stakeholder satisfaction and continuous performance improvement.

On successful completion of this unit students will be able to:

Understand how quality principles can improve business performance
Understand the use of the 'Plan, Do, Check, Act' (PDCA) cycle within management systems
Understand process design and improvement
Understand the quality management function within an organisation
Be able to assess and report on quality costs

CQI suggested assessment method: Exam

Indicative content

Key components of quality management

• Overview of quality planning

• Overview of quality control

• Overview of quality improvement

Principles of quality

• Quality management principles underpinning management systems

• Business benefits – reduce waste, efficiency and effectiveness

• The typical identities of stakeholders, customers and interested parties.

• Customer and stakeholder needs identified as stated (specified) needs and unstated or hidden needs.

The PDCA cycle

• The role of each element of PDCA in quality management and the business performance improvement process.

Process design

• Examples of core business processes and support processes

• Management of key business processes, support processes and the development of a complete management system to deliver customer and stakeholder needs.

Quality management function

• Examples of different arrangements for quality and their application to organisations

• Case studies of quality management structures

• Overview of process ownership within management systems from initial primary suppliers to ultimate end users.

• Organisation structure and quality roles in the organisation

Quality Related Costs

• The basic Failure, Appraisal, Prevention (FAP) cost optimisation argument and the impact of competition.

• Other quality costing models

Email: sales@qmt.co.uk Tel: +44 -0 1483 453511

"));