Quality Assurance Course

By

Distance / Blended Learning

For

Universities/Colleges

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Introduction

Quality Management & Training Limited (QM&T) offer colleges and universities a more efficient and cost effective mode of delivery for the quality assurance and management courses. These courses can be used as a blended learning or as a purely distance learning approach with QM&T’s own best selling and award winning text books, workbook and unlimited online tutor support. For over 25 years QM&T has been delivering their courses to a wide range of clients including higher education establishments, public bodies and blue-chip companies. 

Why use Distance / Blended learning

Difficulty in covering the subject within existing teaching staff

  • More cost effective and yet still efficient teaching method
  • Students benefit from being exposed to alternative teaching methods (distance / blended learning)
  • Online help
  • The study pack includes:
    • A comprehensive set of tutorial notes and workbook
    • Text book "Quality Management (Principles & Techniques)" ISBN 0-9528391-7-2 by Tickle & Vorley
    • One year's unlimited tutorial support is provided by telephone, fax, e-mail or written correspondence as required.  
    • Assignments set and marked
    • Student progress assessed
    • Syllabus & delivery method can be tailor made to meet the college and students needs

Why use QM&T

Best selling publishers in the field of Quality Assurance and Project Management

  • QM&T have won the best CQI (Chartered Quality Institute) college award for material and delivery method
  • Proven track record
  • QM&T material used by many colleges and universities e.g. University of Surrey, Birmingham City University, Aberdeen College, etc.
  • Used by internationally renowned organizations; e.g.  Shell, British Telecom, Motorola, NHS, Abbott, Army, Navy, RAF, etc.

The learning package

The packages are stand alone private tuition packages which allows the delegate to work at their own pace through the preset training material.  

The distance learning material is presented in elements outlined below which will be provided upon course registration. The packages includes:

  • A comprehensive set of Tutorial Notes
  • Workbooks
  • Text Book - "Quality Management (Principles & Techniques)" ISBN 0-9528391-7-2 by Tickle & Vorley - supplied free with this distance learning package
  • Assignments to be submitted for marking
  • One year's tutorial support, provided by telephone, fax, e-mail or written correspondence as required

Aims of the package

To provide students with an understanding of quality concepts

  • To develop an appreciation of the need for quality and its control
  • To enhance students' awareness of the terminology of quality
  • To develop an appreciation of customers, clients and markets
  • To evaluate the human dimension of an organisation
  • To provide students with an understanding of the statistical methods used in quality
  • To enhance students awareness of the disciplines, systems and techniques of quality management

On successful completion of this module students should be able to:

Understand the role of management/supervision with an organisation relating to quality

  • Understand and discuss quality concepts
  • Discuss the need for a customer focused approach
  • Understand, discuss and apply the principles of total quality management and the contribution of the guru'scover
  • Collect an present data in appropriate formats
  • Make calculations, construct and interpret control charts and process capability studies
  • Calculate and make judgment on the reliability of series and parallel systems
  • Explain and interpret variability and probability distributions in specific situations
  • Explain and justify how the use of data analysis supports the attainment of product/service quality.
  • Explain the role of standardising organisations and regulatory bodies
  • Understand the purposes of quality management systems and models
  • Explain the importance of inspection, audit and assessment to given standards
  • Understand the purposes and benefits of consumer protection and product liability

The Course Contents

Unit 1 Quality: Customers, Clients and Markets

1 Quality concepts

1.1 Organisation’s quality policy

2 Customer Focus

2.1 Customer/client satisfaction

2.2 Customer liaison and feedback systems

2.3 Performance measures

3 Management and Supervision

3.1 Principles of organisation culture and climate

3.2 Communication and feedback

3.3 Accountability and delegation

3.4 Training and development

4 Total quality management and Quality Guru’s

4.1 Principles and techniques of TQM - BS7850

4.2 Deming

4.3 Juran

4.4 Crosby

Unit 2 Quality: Principles of Data Analysis

1 Data Collection/Presentation

1.1 Pareto analysis

1.2 Cause and Effect

1.3 Brain storming

1.4 Data presentation

 1.4.1 Pie Charts

 1.4.2 Bar Graphs

 1.4.3 Line Graphs

 1.4.4 Histograms

 1.4.5 Tally charts

2 Variability

2.1 Calculate mode, mean, medium, range, standard deviation and variance.

2.2 Continuous and discrete random variables

2.3 Probability distributions

2.4 Normal, Binomial and Poisson distributions

3 Statistical process control

3.1 Process capability studies

3.2 Statistical process control charts

3.3 Calculation and use of decision lines

4 Reliability

4.1 Basic concepts of series and parallel systems

4.2 Use of redundancy to improve reliability

4.3 Interpretation of time life distribution 

Assessment Requirements

 

Unit 3:

Quality: Models, Standards and Laws

1 Standardising organisations and regulatory bodies

1.1 Company, national and international standards

1.2 Natural, prototype and subjective standards

1.3 Product service standards:

 1.3.1 Kitemark

 1.3.2 Investors in People

 1.3.3 Charter Mark

 1.3.4 CE marking

1.4 Regulatory and certification bodies

2 Quality management systems/models

2.1 ISO 9000:2000 series

2.2 The EFQM Excellence Model

3 Inspection, Audit and Assessment

3.1 Inspection

3.2 Internal and External Audit (ISO 19011)

3.3 Self assessment 

4 Law

4.1 Consumer Protection Act, 1987

4.2 General Product Regulations, 1994

4.3 Sale of Goods Act, 1979 (as amended by the Sale and Supply of Goods Act, 1994)

4.4 EC Directives

Fees:    Please contact QM&T on 01483 453511 or send an email to help@qmt.co.uk

Student Quotes

  • “Would you please convey my thanks to all your staff.”  Sue Haworth - BNFL
  • “I would just like to say many thanks for your always-prompt feedback on my work. It was a big change from my last tutor (through a different organisation)" - Joanne Wedgewood Sales Support Manager
  • "Thank you for all the help and assistance through out the project.  Your continual enthusiasm for both the Quality Systems and our products has been a great motivator.”  Samantha Blake - New Covent Garden Soup Co.
  • “The course provided up to date information on QA practices and techniques and was most useful to even to people like myself who have been involved with QA for a number of years.  I recommend this course for all in MOD.”  C.A. Irons - MOD
  • “It is my opinion with the expertise and dedication shown by your staff I would not have been successful in gaining the grade awarded to me.”  Martin Clegg - Thomas Laidlaw Limited
  • “Its fantastic I learnt so much , the tutor support was excellent” -  Doug Stidolph Student 
  • “I felt involved, no trouble learning the material or contacting tutors they we’re always there” – James Toone, Student 

 

 

Quality Management & Training Limited

T: +44 (0)1483 453511  F: +44 (0)1483 453512  E: sales@qmt.co.uk  W: www.qmt.co.uk

 

Where Quality Counts!