Quality Management - Using Quality to Improve
Business Performance
By:
Geoff Vorley MSc MCQI and Dr
Mary-Clare Bushell
INTRODUCTION
This book, 'Using Quality to
Improve Business Performance', is intended to provide quality
professionals and students with a clear and comprehensive
understanding of how business processes can be energised for quality.
It delivers an exploration of the applicability and effectiveness of
different quality tools and techniques for all organisational types.
The intention being to encourage and stimulate the reader to feel
sufficiently confident to use the tools and techniques in a practical
and rewarding way to improve their business processes.
The book 'Using Quality to Improve
Business Performance' is part of a series of books aimed at meeting
the needs of the Chartered Quality Institute (CQI) Certificate and
Diploma qualifications. It is specifically aimed at CQI Units U303 and
U503 (Using Quality to Improve Business Performance). Naturally for
clarity and continuity purposes, there is some overlap between some of
the series titles. However, this book is expected to be 'stand alone' and provide a comprehensive and practical reference to using quality
to improve business processes.
This book has been developed to
support the Chartered Quality Institute (CQI) course People in Quality
at Level 3 and Level 5.
This book is part of the Quality Management series of books which includes:
- Quality Management – People in Quality
- Quality Management – Management System Models
- Quality Management – Monitoring and Measuring for Quality
- Quality Management – Quality Assurance and Management
- Quality Management – Using Quality to Improve Business
- Quality Management – Management Systems Audit
- Quality Management – Quality Related Legislation and Regulations
- Quality Management – Quality Planning in the Product Lifecycle
- Quality Management – Quality Assurance & Supply Chain
- Quality Management – Quality Control
These books together form a complete series to support the CQI Certificate and Diploma in Quality, thus ensuring they comprehensively cover all the very latest information associated with Quality Management.
THE AUTHORS
Geoff Vorley and Mary-Clare Bushell are both associate lecturers in Quality at Surrey University and founding directors of Quality Management and Training
(Publications) Limited. Their knowledge of the subject extends over many years, providing consultancy and training in QA.
Quality Management and Training provides; consultancy, training, distance learning and many other QA products in Quality and Health and Safety Management to large numbers of organisations and individuals.
PRICING
Contents List
Introduction to Quality Management (Tools
& Techniques)
Section 1 - Principles and
Benefits
Section 2 - The Improvement
Process
Quality Improvement
Management
Quality Improvement
Techniques
Prevention, Appraisal and
Failure Model (PAF Model)
Process Quality Costs
Model
Profit/Cost Model
Problem Solving a Team
Approach
Kaizen
Quality Circles
Ishikawa's Seven Tools of
Quality
Nominal Group Technique
and Brainstorming
Shewhart's Control Charts
and Graphs - Statistical Quality Control
8D Eight Disciplines
Problem Solving
Six Sigma
Juran - Trilogy and
Breakthrough and Control
Section 3 - Managing
Improvement Projects
Planning Concepts
Managing the planning
process
Section 4 - Lean
OPTIMUM - The Seven
Wastes (Muda)
Root Cause Analysis
SMART
Gemba Gembutsu (Five
Whys)
5S Technique
Poka-Yoke
Just in Time
Total Productive
Maintenance and Overall Equipment Effectiveness
Section 5 - Managing Business
Process Improvement
Business Process Analysis
Process Mapping and
Flowcharting
Index
Referencing
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