-
Components
of quality management
Quality
planning
Quality
control
Quality
improvement
-
Principles
of quality
Quality
management principles underpinning management systems
Business
benefits - reduce waste, efficiency and effectiveness
The
typical identities of stakeholders, customers and interested
parties.
Customer
and stakeholder needs identified as stated (specified) needs and
unstated or hidden needs.
-
The PDCA
cycle
The role
of each element of PDCA in quality management and the business
performance improvement process.
-
Process
design
Examples
of core business processes and support processes
Management of key business processes, support processes and the
development of a complete management system to deliver customer and
stakeholder needs.
-
Quality
management function
Examples
of different arrangements for quality and their application to
organisations
Case
studies of quality management structures
Overview
of process ownership within management systems from initial primary
suppliers to ultimate end users.
Organisation structure and quality roles in the organisation
-
Quality
Related Costs
The basic
Failure, Appraisal, Prevention (FAP) cost optimisation argument and
the impact of competition.
Other
quality costing models
-
Understand
how quality principles can improve business performance
Assess
the extent to which a management system can deliver stakeholder
outcomes
Analyse
the effectiveness of the application of the quality management
principles in an organisation
Make
recommendations for improvement, based on this analysis
-
Understand
the use of the 'Plan, Do, Check, Act' (PDCA) cycle within management
systems
Advise
how the PDCA cycle can be applied at different levels of an
organisation.
Illustrate how PDCA can contribute to the process of continuous
performance improvement.
-
Understand
process design and improvement
Explain
different types of business processes and their interactions
Evaluate
a business process and recommend changes to improve performance and
reduce risk
-
Understand
the quality management function within an organisation
Explain
the role of different quality activities within an organisation
Evaluate
the structure for quality within an organisation for appropriateness
and make recommendations
-
Be able to
assess and report on quality costs
Evaluate
alternative approaches to apportioning quality costs
Make
recommendations for implementing a quality costing programme in an
organisation
Prepare a
management report highlighting areas of quality cost and recommend
appropriate actions
This book has been developed to
support the Chartered Quality Institute (CQI) course People in Quality
at Level 3 and Level 5.
This book is part of the Quality Management series of books which includes:
- Quality Management – People in Quality
- Quality Management – Management System Models
- Quality Management – Monitoring and Measuring for Quality
- Quality Management – Quality Assurance and Management
- Quality Management – Using Quality to Improve Business
- Quality Management – Management Systems Audit
- Quality Management – Quality Related Legislation and Regulations
- Quality Management – Quality Planning in the Product Lifecycle
- Quality Management – Quality Assurance & Supply Chain
- Quality Management – Quality Control
These books together form a complete series to support the CQI Certificate and Diploma in Quality, thus ensuring they comprehensively cover all the very latest information associated with Quality Management.
THE AUTHORS
Geoff Vorley and Mary-Clare Bushell are both associate lecturers in Quality at Surrey University and founding directors of Quality Management and Training
(Publications) Limited. Their knowledge of the subject extends over many years, providing consultancy and training in QA.
Quality Management and Training provides; consultancy, training, distance learning and many other QA products in Quality and Health and Safety Management to large numbers of organisations and individuals.
PRICING
Contents List
Introduction to the book "Quality
Management"
Section 1 - Quality
Management
Introduction to Quality
Management
Quality Definitions
Quality Systems,
Concepts, Philosophy and Strategy
Components of Quality
Management
Quality Improvement
Total Quality Management
Quality Improvement
Techniques
Section 2 - Principles of
Quality
Principles of Quality
The Eight Principles of
Quality
Business Benefits
Stakeholders, Customers
and Interested Parties
Customer and Stakeholder
Needs
Section 3 - The PDCA Cycle
Dr. W Edwards Deming and
PDCA
ISO 9001 and PDCA
Section 4 - Process Design
Business Process Analysis
Process Mapping and
Flowcharting
Quality Planning
Implementation of a
Quality Management System
Structure of the Quality
Manual
Section 5 - Quality
Management Function
Quality Management -
Roles and Responsibilities
Quality Manager
Inspector
Internal Auditor
Section 6 - Quality related
Costs
Quality Costs
Prevention, Appraisal and
Failure Model (PAF Model)
Process Quality Costs
Model
Profit/Cost Model
Index
References
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