Quality Management - Management System Models

By: Geoff Vorley MSc MCQI and Dr Mary-Clare Bushell

INTRODUCTION
This book has been split into 4 basic sections. Below is an outline of the contents of each section and what could be reasonably expected, appreciated and understood having studied each section.

1.  Management system models and standards

The International Quality Standards series ISO 9000, ISO 9001 and ISO 9004

ISO / IEC 17000 series

2.  Integrated management systems

Common elements of management systems including; Policy, Document control, Responsibility and authority, Audit , Management review

Principles required for the integration of management system standards to avoid replication of activities in the management process.

Examples of standards that can be integrated into a single management system Including; Company standards, Management system standards, Regulations, Sector standards, Codes of practice, Customer standards

3.  Standards

Evolution of standards for product conformity and variety reduction, weights and measures, safety, and management systems

Company standards Other applications for standards and conformity assessment

Product certification schemes

CE Marking

The role of Government, accreditation bodies, certification bodies, standards bodies, regulatory bodies, professional bodies, national and international quality award schemes, customers, consultants; interfaces.

4.  Assessment of conformance with Models and Standards

Investors in People (IIP),

The European Foundation for Quality Management (EFQM) Business Excellence Model

Methods used for assessing the integrity of quality system models including the EFQM RADAR approach

Malcolm Baldridge National Quality Award

UK Government Charter Mark

Regulatory standards

As a consequence of studying this book the reader would be expected to:

• Understand the use of quality models in business

Evaluate the use of a range of quality models and standards and their benefits to business.

Describe how a quality model could be implemented within an organisation.

• Understand the role of standards in quality assurance.

Evaluate different approaches to standardization that have evolved over the years.

Evaluate the effectiveness of a range of methods for conformity assessment.

• Understand the use of integrated management systems within organisations

Evaluate the business case for implementing an integrated management system.

Compare the key principles of a quality management system standard with another management systems standard.

Prepare a business case for implementing an integrated management system of two or more management system standards.

Prepare a plan to integrate a new management system standard into an existing management system.

• Be able to assess the effectiveness of a management system

Analyse different approaches to assessing management systems for effectiveness.

Evaluate a management system for compliance with a range of standards / models.

Report on the level of compliance against the standard.

This book has been developed to support the Chartered Quality Institute (CQI) course People in Quality at Level 3 and Level 5.

This book is part of the Quality Management series of books which includes:

• Quality Management – People in Quality
• Quality Management – Management System Models
• Quality Management – Monitoring and Measuring for Quality
• Quality Management – Quality Assurance and Management
• Quality Management – Using Quality to Improve Business
• Quality Management – Management Systems Audit
• Quality Management – Quality Related Legislation and Regulations
• Quality Management – Quality Planning in the Product Lifecycle
• Quality Management – Quality Assurance & Supply Chain
• Quality Management – Quality Control

These books together form a complete series to support the CQI Certificate and Diploma in Quality, thus ensuring they comprehensively cover all the very latest information associated with Quality Management.

THE AUTHORS
Geoff Vorley and Mary-Clare Bushell are both associate lecturers in Quality at Surrey University and founding directors of Quality Management and Training (Publications) Limited. Their knowledge of the subject extends over many years, providing consultancy and training in QA.

Quality Management and Training provides; consultancy, training, distance learning and many other QA products in Quality and Health and Safety Management to large numbers of organisations and individuals.

PRICING

Contents List

Introduction to Management System Models