Quality Management - Communication and Project Management

By: Mary-Clare Bushell PhD MBA

INTRODUCTION
This book has been developed to support the Chartered Quality Institute diploma course D4. The book is in five sections. The first two sections are intended to enhance the student’s ability to become a more effective communicator by developing the transferable skills of communication and presentation. Sections three and four introduce the student to the techniques and applications of project management including work breakdown structure and networking. The final section explores the use of quality management processes in project management and the role of key standards.

This book is part of the Quality Management series of books which includes:

• Quality Management - Introduction to Quality
• Quality Management - Principles and Practice
• Quality Management - Tools and Techniques
• Quality Management - Communication and Project Management
• Quality Management - Information Technology

These books together form a complete series to support the CQI Diploma in Quality, thus ensuring they comprehensively cover all the very latest information associated with Quality Management.

Subjects covered in this book include:

• Communication process
• Using language and images
• Information gathering
• Analysis and presentation of data
• Report writing
• Making presentations
• Projects and company organisation structure
• Project life cycle
• Control and review of projects
• Managing the project planning process
• Quality assurance in projects

THE AUTHORS
The book has been written by Mary-Clare Bushell with contributions from Geoff Vorley, Edda Saunders and Jill Crow.

Thanks to Brian, Richard and Michael for being so patience during the writing of this book.

The book was written in a way that hopefully makes the various techniques and approaches to Communication and Project Management self-explanatory. However, if the reader has any problems with the contents or has a quality problem or issue that they would like to discuss further, please do not hesitate to contact me. I can be contacted via the publishers - I welcome the opportunity to discuss quality issues. help@qmt.co.uk

INFORMATION

• ISBN 1 904302 12 2
• Pages: 192
• Diagrams & Pictures: 25
• Tables: 20

PRICING

Contents List

Introduction to Communication and Project Management
Theories, Models and Essential Terms
The Communication Process
Barriers to Communication
Messages, Media and Channels
Oral Communication
Written Communication
Non-Verbal Communication
Using language and using images
The uses of language
Techniques for Good Business Writing
Layout and Formats
Using Illustrations and Images
Powers of Persuasion, Motivation and Change
Information Gathering and Research Activities
Information Gathering
Literature Surveys
Recording and sorting your findings
Analysis and Presentation of Data
Qualitative and Quantitative Data
Report Writing
Making Presentations
Preparation for Communicating
Planning the Message
Preparation
Giving your talk
Group Communication
Advantages of Groups
Disadvantages of Groups
Group Effectiveness
Group Interaction
Project Definition
The Project Environment
Projects and Company Organisation Structure
Functional Organisation
Project based Organisation
Matrix Organisation
Project Life Cycle
Phases in the Project Life Cycle
Work breakdown structures (WBS)
Control and Review of Projects
Project Documentation
Change Control
Reactive Control
Proactive Control and Project Review
Corrective and Preventive Action
Project Final Report
Project Audits
Planning Concepts
Managing the planning process
Goals, Constraints and Requirements
Work Breakdown Structure and Networking
Scheduling and Timescales
Budget
The Final Plan
Networking
Activity on Node (AoN)
Activity on Arrow (AoA)
PERT and Critical Path Analysis
Time Schedule
Why have Quality Assurance in Projects?
Project Quality Management Processes
Quality Planning
Quality Plan
Quality Control
Quality Assurance
Quality Management Tools
BS ISO 10006: 1997
Guidelines to Quality in Project Management
BS 6079:2000

ExtractS from the book

Introduction

Introduction to Communication and Project Management
This book has been developed to support the Chartered Quality Institute diploma course D4. The first half is intended to enhance the students' ability to become more effective communicators by developing the transferable skills of communication and presentation. The second half introduces the student to the techniques and applications of project management.

The book is in five sections:

Section One:
This section is intended to provide sufficient information to:

• Demonstrate an understanding of the key concepts of communication theory
• Identify and apply the principles of effective communication to enhance communication practice internal and external to the organisation

Section Two:
This section is intended to provide sufficient information to:

• Select and evaluate research methods
• Present information effectively in both written and oral format
• Understand group dynamics and the ability to interact and lead a group effectively

Section Three:
This section is intended to provide sufficient information to:

• Understand the nature and context of project management in specific circumstances
• Understand the Project Life Cycle
• Understand the application of Work Breakdown Structure
• Understand the functions of project control and review

Section Four:
This section is intended to provide sufficient information to:

• Apply and appraise appropriate project networking techniques
• Apply and appraise appropriate project management and project planning techniques in given circumstances

Section Five:
This section is intended to provide sufficient information to:

• Understand the importance of quality in project management
• Use quality standards to assist in ensuring that quality is reflected in the project process

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