Quality Management - mANAGEMENT SYSTEMs AUDIT

By: Dr Mary-Clare Bushell and Geoff Vorley MSc MCQI

INTRODUCTION
This book has been developed to support the Chartered Quality Institute (CQI) course Management Systems Audit - Level 3 and Level 5.

After completing the Management Systems Audit course, the learner will:

• Understand the purposes of 1st, 2nd and 3rd party systems auditing
• Understand the role of audit and its importance in an organisation’s management system
• Be able to plan and conduct a programme of audits in accordance with current standards for auditing practice

This book is part of the Quality Management series of books which includes:

• Quality Management – People in Quality
• Quality Management – Management System Models
• Quality Management – Monitoring and Measuring for Quality
• Quality Management – Quality Assurance and Management
• Quality Management – Using Quality to Improve Business
• Quality Management – Management Systems Audit
• Quality Management – Quality Related Legislation and Regulations
• Quality Management – Quality Planning in the Product Lifecycle
• Quality Management – Quality Assurance & Supply Chain
• Quality Management – Quality Control

THE AUTHORS

Geoff Vorley and Mary-Clare Bushell are both associate lecturers in Quality at Surrey University and founding directors of Quality Management and Training (Publications) Limited. Their knowledge of the subject extends over many years, providing consultancy and training in QA.

Quality Management and Training provides; consultancy, training, distance learning and many other QA products in Quality and Health and Safety Management to large numbers of organisations and individuals.

PRICING

Contents List

Introduction to Management Systems Audit

Section 1 - The Auditing Process

Introduction

Auditing as a Business Activity

1st, 2nd and 3rd Party Auditing

Accreditation of Certification Bodies

Different Types of Audit

Audit criteria as the basis for auditing

The Audit Role in Continual Improvement

Different approaches to auditing related to the size and scale of the business

Roles and Responsibilities in the Audit process

Audit findings and managing Business Risk

Section 2 - Methods and Techniques for Auditing

Methods and Techniques of Auditing

Gathering Information

The use of IT in the auditing process

Types of Audit Data

Section 3 - Auditing Related Standards

ISO 19011 Auditing Quality Systems

ISO 17021

CMMI

Software Process Improvement & Capability dEtermination (SPICE)

Section 4 - Management Systems

The ISO 9001 Quality Management System Standard

The OHSAS 18001 Health & Safety Management System Standard

ISO 14001 Environmental Standard

ISO 27001 Information Security Management Standard

Appendix

Example Audit Checklist for ISO 9001

Example Audit Checklist for ISO 14001

Bibliography and References

Index

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