1 to 10
11 to 20
21 to 30
31 to 40

2. Who first thought of Zero Defects?

Crosby
Deming
Juran
Feigenbaum

3. What is root cause analysis?

Something a gardener would use
A problem solving technique
One of the seven Quality Circle tools
Part of FMEA

4. Which of the following statements is NOT a ISO9001:2000 requirement?

The organization shall determine the necessary competence for personnel performing work affecting product quality.
The organization shall establish and maintain a procedure to identify and have access to legal requirements that are applicable to quality aspects of its products and/or services.
Top management shall ensure that the quality policy is appropriate to the purpose of the organization.
A documented procedure shall be established to define requirements for determining potential nonconformities and their causes.

5. What is the first stage in any quality improvement initiative?

Planning
Check the talk
Analyse the data
Management commitment

6. Who was generally credited with the phrase "Important few and trivial many"?

Winston Churchill
Ishikawa
Juran
Taguchi

7. What is NOT a key results measure in European Model for Quality Management?

Business Results
Impact on Society
Process Performance
Customer Satisfaction

8. Which is a Preventive Action technique?

Pareto Analysis
Cause and Effect diagrams
Quality Planning
Process Capability Studies

9. What is the cpk for this process? Process Tolerance = 12, Process standard deviation = 3 Mean = 0

1.333
4
0.25
0.667

10. A run up on the range chart chart would mean?

Process spread is deteriorating
Process average is worsening
Process average is improving
Process spread is improving

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